Effective Emergency/Crisis Communications
April 01, 2026 08:30-12:00
Rutgers, NJAES, Office of Continuing Professional Education
https://cpe.rutgers.edu/leadership-communication/emergency-crisis-communications
Location
Remote/online
Contact Information
Claudine Oleskin
848-932-7204
732-932-1187
coleskin@njaes.rutgers.edu
Public Health Core Competency Domain Information
N/A
Credits and Continuing Education Units
Public Health CE#22496: 6.00 hour(s)
Description
Every organization needs to plan how to communicate internally and externally in the event of a crisis. In this two half-day online course, charismatic communication expert Bill Jamison will walk you through a broad range of emergency risk communication principles.
You will receive awareness level training in developing and delivering communications with employees, customers, suppliers, media, and the public at large. You will study methods to improve internal communications, develop ongoing partnerships, and effectively communicate with the public or media during a crisis.
Topics include:
Elements of Communication
First Impressions
Challenges to Effective Communication
How Stress/Anxiety/Threat Affect Communication
Confirmation Bias
Critical Factors in Risk Communications
Trigger Words
Qualities of a Good Spokesperson
Developing a Message
Whether you need to prepare to communicate a significant change initiative within your organization, work through a media crisis, or develop key messages to deliver to company stakeholders, this online course will prepare you to more effectively communicate during emergencies.
Agenda/Additional Information
Must attend both days to receive credit
Presenters
Bill Jamison
Target Audience(s)
Health Educator
Health Officer
Public Health Planner
Registered Environmental Health Specialist (REHS)
Course Fee
$ 285.00